Return Policy

Cancellation

We can only accept order cancellations before the product is shipped out. If you need to cancel an order, please Click Here to submit your request. 
Returns & Exchanges
  1. Please Click Here to submit a return request and indicate the item(s) you would like to return and choose the correct reason.
  2. After receiving return instructions from us, please package up the item(s) to be returned and drop off your package at the local post office or another courier.
  3. We will process refunds within 5 business days of receiving your package. Refunds will be automatically credited to your original payment method.
  4. Refund to Gift Card credit: you will receive an instant refund within 12-24h once you ship the returned item out. It gives you the flexibility to place a new order away, rather than wait for a credit card refund.
Regarding returns
  1. If the item received is damaged or incorrect, free return or exchange.
  2. If the return is due to the consumer, for example, the item is no longer needed or liked, choose the wrong size, quantity, or style, you will be responsible for the return shipping and handling fees.
  3. For U.S. orders, we provide return label services. The specific fee is based on the quantity of the goods you return.
  4. For orders outside the U.S.,please send the package back via your local post office at your own expense. Click Here and we will provide you with return instructions.
Regarding exchanges
  1. For US orders, please send your items back using our return label first, the cost depends on the quantity of items you need to exchange. We will send you a new package after receiving your returned package.
  2. For orders outside the U.S. please Click Here to submit your request. 
Regarding undelivered packages
  1. If the package is lost or delivered to the wrong location due to customer errors, for example,incorrect delivery address or incorrect contact information, didn't pick up the package in time, we are sorry that we are not responsible for this, but we will be happy to provide you with any assistance.
  2. If the package is lost due to our fault, we will provide you with a refund or reshipment after verifying the situation.
Return Conditions
  1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item, please contact us within 30 days of delivery.
  2. To be eligible for a return to the original form of payment, the item must be unwashed, unworn, and in new condition with all original components and tags still intact. 
  3. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-maelreg products.
  4. Additional expedited shipping fees and handling charges are non-refundable.Final sale items are not eligible for returns.
  5. Each eligible item can be only submitted with one return request.

Customized Product
MAELREG is made just for you. All custom products and wholesale sales are final, and custom products and wholesale products cannot be returned. If you purchased a customized product online and you would like to talk to our MAELREG experts about fit, comfort, defects, or it was damaged during shipping, please contact our customer service.